Our group isn't comfortable having the photo gallery available to the public. Can we make it private?

Yes. While many groups like the idea of promoting their organization by showing photos and videos of recent activities, we understand that you may have privacy concerns.

If you want to remove the photo and video galleries from your public website, please follow the instructions in the Control Public Access page of this User Guide.

Our group just subscribed to OurGroupOnline. When I tried to upload photos I couldn't see a way to do it. What am I missing?

Photos and videos must be associated with an event that occurred in the past (we figure you can't take pictures of something that hasn't happened yet, right?). When you purchase your site there are no events loaded, so there's nothing to link to.

If you add an event that occurred in the past, you should be able to upload photos for it.

I created a hyperlink on my Home page and now the bottom half of the page disappeared. What happened?

It is quite possible that you left out a < or > character on one of your tags, or you inserted one two many. Or perhaps you left out a quotation mark at the end of a URL.

Please read through all of the HTML Coding Rules at the bottom of our page on Creating Hyperlinks.

Then please contact us at CustomerSupport@OurGroupOnline.com for assistance in resolving the problem.

In the future, you may want to test out your hyperlink in an HTML editor, like Dreamweaver or FrontPage, before adding it to your website.

Why is the Our Leaders page empty?

The first step is to make sure all of your leaders are entered into the Active Members section of the group database.

Assuming you've already done that, the problem may be that you haven't entered their leadership records. Go to Membership ? Leadership and click Add A New Item to get started.

If you've done all that and the Our Leaders page is still empty, go back to the Leadershippage and make sure that at least some of the leadership records have not expired. The End Date on at least some of the records must be either blank or in the future.